Terms of Use
Welcome to the Touracos website. These Terms of Use govern your access to and use of the website, as well as the services and features available through it, including account creation, enquiries, and the booking of experiences, tours, trips, and activities.
By accessing or using the website, or by completing a booking through it, you agree to be bound by these Terms of Use, our Privacy Policy, and any additional terms or conditions displayed on the relevant experience page or during the booking process.
1. Definitions and Eligibility
“Touracos” refers to the entity that owns or operates the website and provides the services offered through it.
“User,” “Guest,” or “Visitor” refers to any person who accesses the website or uses any of its services.
Users must have the legal capacity required to enter into binding agreements and are responsible for ensuring that all information provided when creating an account or making a booking is accurate and complete.
2. Accounts and Security
Users are required to provide accurate and up-to-date information and to maintain the confidentiality of their login credentials. Login details must not be shared with third parties.
Users are responsible for activities carried out through their accounts unless it is established that the account was used without authorization.
Touracos reserves the right to suspend, restrict, or disable an account where there is reasonable suspicion of misuse, a breach of these Terms, or a violation of applicable laws or regulations.
3. Bookings, Pricing, and Payment
All bookings are subject to availability and final confirmation by Touracos.
Before completing a booking, users will be provided with relevant information regarding the experience, including its duration, location, inclusions, price, and any applicable taxes or fees.
Users are responsible for reviewing all booking details before making payment.
Payments are processed through the payment methods made available on the website and may be handled by independent payment service providers in accordance with their respective terms, conditions, and policies.
4. Cancellations, Changes, and Refunds
Guests may cancel a booking free of charge up to 48 hours before the scheduled start of the experience, unless different cancellation terms are clearly stated on the relevant experience or offer page.
Cancellations made after this period, or failure to attend the booked experience, may result in partial or full forfeiture of the booking amount in accordance with the terms disclosed at the time of booking.
Where a refund is due, it will generally be returned to the original method of payment. The time required for the refunded amount to appear may vary depending on the payment service provider or issuing bank.
Touracos may modify the timing, itinerary, route, or elements of an experience, or cancel it altogether, for reasons relating to safety, weather conditions, natural conditions, instructions issued by competent authorities, closure of sites or protected areas, force majeure events, or other circumstances beyond reasonable control.
Where Touracos cancels an experience, the Guest will be offered, as appropriate, either a suitable alternative date or a refund of the amount due.
5. Nature of Experiences and Guest Responsibilities
Touracos experiences may include outdoor activities, travel through desert or mountainous terrain, or visits to natural reserves and other environmentally sensitive areas. Such experiences may be affected by weather and local conditions.
Guests must follow the instructions of Touracos guides and staff, comply with applicable safety requirements, and respect the environment, wildlife, heritage sites, and local regulations.
Where required, Guests must disclose before participation any circumstances or needs that could materially affect their ability to participate safely in an experience.
Touracos reserves the right to refuse or discontinue the participation of any person whose conduct may place themselves, other participants, the environment, or property at risk, without prejudice to any rights available to that person under applicable law.
6. Acceptable Use of the Website
The website must not be used for any unlawful purpose.
Users must not attempt to gain unauthorized access to the website, its systems, or user accounts; interfere with or disrupt the website; introduce malicious software or code; collect data through automated means without authorization; impersonate another person or entity; or use website content for unauthorized commercial purposes.
7. Intellectual Property
All rights relating to the website and its content, including trademarks, logos, text, photographs, images, designs, videos, software, databases, and other materials, are owned by or licensed to Touracos and are protected under applicable intellectual property laws.
Such materials may not be copied, reproduced, republished, modified, distributed, or commercially exploited without prior written permission from Touracos, except for personal use where permitted by law.
8. Third-Party Links and Services
The website may contain links to, or integrate services provided by, independent third parties, including payment gateways, mapping services, and social media platforms.
Touracos does not control the content, practices, or policies of such third parties. Use of third-party services is subject to the terms and policies of the relevant provider.
Nothing in this section affects any consumer rights available under applicable law.
9. Privacy and Personal Data
Touracos processes personal data in accordance with the Privacy Policy published on the website and the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law and its implementing regulations.
Users are encouraged to review the Privacy Policy for further information regarding the categories of personal data collected, the purposes for which such data is processed, and the rights available to data subjects.
10. Website Availability and Limitation of Liability
Touracos aims to keep the website, its information, and its services available and accurate. However, access may occasionally be interrupted due to maintenance, technical faults, system updates, or circumstances beyond Touracos’ reasonable control.
To the extent permitted by applicable law, Touracos shall not be liable for indirect, incidental, consequential, or similar losses arising from the use of, or inability to use, the website.
Nothing in these Terms shall be interpreted as limiting any consumer rights or excluding or restricting any liability that cannot lawfully be excluded or limited.
11. Amendments
Touracos may update these Terms from time to time to reflect changes to its services, business practices, or applicable legal and regulatory requirements.
Any updated version will be published on the website together with the date of the latest revision. Continued use of the website following publication of the revised Terms will be subject to the updated version.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.
Touracos will seek to resolve any complaint or dispute amicably through its official communication channels. Where an amicable resolution cannot be reached, the matter shall be referred to the competent courts or authorities in the Kingdom of Saudi Arabia in accordance with applicable laws and regulations.
13. Contact Us
For any enquiries or complaints relating to the website, a booking, or these Terms of Use, please contact Touracos using the contact details published on the website.
In the event of any inconsistency or conflict between the Arabic version of these Terms and any translation thereof, the Arabic version shall prevail to the extent permitted by applicable law.